Although Mrs Howe, 69, was struggling to manage her health problems, she thought she would not qualify for any assistance.
Her health issues included Bronchiectasis, Arthritis and being unsteady on her feet. However, the Warm Zone benefits advisor identified a claim for Attendance Allowance and encouraged and supported her to make that. Mrs Howe was awarded the Higher Rate worth £4,280 per year with £329 back-pay.
Warm Zone also fitted a new boiler for Mrs Howe, replacing her old, inefficient and expensive to run boiler with a modern A-rated boiler and improved controls.
The new boiler has already made a big difference to Mrs Howe over the winter as she is now much better able to maintain a good air temperature – vital for her as she has been advised by her GP that it’s essential for her to keep warm to avoid further chest infections and breathing difficulties. Mrs Howe is now also more confident that she can afford to properly heat her home. As such, this is likely to reduce her demand on NHS services and support in the future.
The works carried out by Warm Zones also had the advantage of increasing the EPC home energy efficiency of her home to a C rating, consistent with the aim of the government’s Fuel Poverty Strategy.