Mr Baldwin, aged 68, has arthritis and respiratory problems, resulting in poor mobility and breathing difficulties. Prior to contacting Warm Zones he had recently been admitted to hospital twice.
The old boiler in his home was inefficient, the controls had broken and it kept breaking down, leaving Mr Baldwin without heating for periods of time. This was directly contributing to his poor health and hospital visits.
Warm Zones arranged for a new boiler to be installed, with funding contributions secured from Gateshead NHS and local Warm Zones gap funding, including some via a Department of Health initiative.