Case Studies

Mrs Howe

Although Mrs Howe, 69, was struggling to manage her health problems, she thought she would not qualify for any assistance.

Her health issues included Bronchiectasis, Arthritis and being unsteady on her feet.  However, the Warm Zones benefits advisor identified that she was eligible for Attendance Allowance and encouraged and supported her to make the claim.  Mrs Howe was awarded the higher rate worth £4,280 per year with £329 back-pay.

Warm Zones also fitted a new boiler for Mrs Howe, replacing her old, inefficient and expensive to run boiler with a modern A-rated boiler and improved controls.

The new boiler has already made a big difference to Mrs Howe over the winter as she is now much better able to maintain a good air temperature – vital for her as she has been advised by her GP that it’s essential for her to keep warm to avoid further chest infections and breathing difficulties.  Mrs Howe is now also more confident that she can afford to properly heat her home.  As such, this is likely to reduce her demand for NHS services and support in the future.

The works carried out by Warm Zones also had the advantage of increasing the EPC home energy efficiency of her home to a C rating, consistent with the aim of the government’s Fuel Poverty Strategy.

Many people are unaware of the support that they can get and it often takes an intervention from someone like Warm Zones to see that support is needed, to identify their needs and help them access this support. Helping people like Mrs Howe makes working for Warm Zones really rewarding.

Many people are unaware of the support that they can get and it often takes an intervention from someone like Warm Zones to see that support is needed, to identify their needs and help them access this support. Helping people like Mrs Howe makes working for Warm Zones really rewarding.

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