The Warm Zones Reactive Repairs Scheme was developed by NEA, Warm Zones and a DNO. The scheme is funded by a £1 million fine placed on the DNO which was allocated to NEA to administer. Warm Zone’ role is to manage the scheme and deliver the heating repair and replacement service.
The aim of the scheme is to provide a reactive repair and replacement service for low income and other vulnerable households who have their gas supply disconnected by the DNO on safety grounds. The scheme is available for owner-occupied and private rented properties in a defined geographical area.
Warm Zones trained the DNO’s engineers in the areas targeted by the scheme, to help them identify low income and other vulnerable households when they disconnect the gas supply on safety grounds and refer eligible households into the scheme. They also have information cards that they leave with the householders with details of the scheme and Warm Zones’ contact details. This acts as reassurance for the householder and gives them something to share with relatives or carers.
Warm Zones manages all referrals speedily by contacting the householder and arranging a scheme-approved gas engineer to visit as soon as possible. The engineer will assess the requirements, repair the appliance where it is economically feasible and reconnect the gas supply. If a boiler repair costs below £500 it is deemed economical to fix it. Where a repair requires parts, or the boiler is uneconomical to repair, Warm Zones will make an appointment with the householder to complete the work as soon as possible.
After the installation of the heating has taken place a Warm Zones advisor visits the home to check the installation and ensure that the resident is able to manage the new heating controls and effectively use the system.